{"id":5170,"date":"2020-06-10T18:32:07","date_gmt":"2020-06-10T16:32:07","guid":{"rendered":"https:\/\/support.dsp-agrosoft.de\/kb\/artikel\/help\/"},"modified":"2023-05-14T20:05:21","modified_gmt":"2023-05-14T18:05:21","slug":"help","status":"publish","type":"kb","link":"https:\/\/support.dsp-agrosoft.de\/en\/kb\/article\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\n<div class=\"wp-block-group has-dsp-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"wp-image-958\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/03\/Hilfe.svg\" alt=\"\"\/> Help | You are on the help page<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"wp-image-5218\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/06\/Meldungen_erstellen.svg\" alt=\"\"\/>New | links to the update description, see <a href=\"https:\/\/support.dsp-agrosoft.de\/kb\/artikel\/neu-im-update\/\">here<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">News | Notes on the current information<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"wp-image-948\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/03\/Fernwartung.svg\" alt=\"\"\/> Remote mainteance | Through the program you can share the screen and receive remote support. This is only available to our customers who have concluded a <strong>software service contract. <\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"wp-image-1023\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/03\/Ueber.svg\" alt=\"\"\/> About | Mandatory display of the program version<\/p>\n<\/div><\/div>\n\n<h4 class=\"wp-block-heading\">Support Hotline<\/h4>\n\n<div class=\"wp-block-button aligncenter is-style-fill\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.dsp-agrosoft.de\/service\/fernwartung\/\" style=\"border-radius:50px;color:#ffffff;background-color:#3c8a2e\"> You can reach our support here. <\/a><\/div>\n\n<h4 class=\"wp-block-heading\">Remote maintenance<\/h4>\n\n<div class=\"wp-block-group has-dsp-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">After clicking the remote maintenance, a dialog &#8220;<em>Disclaimer<\/em>&#8221; dialog opens. Click <em>Accept<\/em><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"478\" height=\"330\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/04\/image-74.png\" alt=\"\" class=\"wp-image-1714\" srcset=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/04\/image-74.png 478w, https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/04\/image-74-300x207.png 300w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><figcaption class=\"wp-element-caption\">Disclaimer<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Give <strong>your ID<\/strong> and <strong>password<\/strong>to your colleague on the phone. As soon as the <strong>Remote Maintenance<\/strong> window is closed, the session has ended.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"272\" height=\"438\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/04\/image-75.png\" alt=\"\" class=\"wp-image-1715\" srcset=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/04\/image-75.png 272w, https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/04\/image-75-186x300.png 186w\" sizes=\"(max-width: 272px) 100vw, 272px\" \/><figcaption class=\"wp-element-caption\"><strong>Your ID<\/strong> and <strong>password<\/strong><\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"parent":0,"menu_order":49,"template":"","kb_category":[62],"class_list":["post post-type-kb post-view- post-scope-","status-publish","kb_category-herdeplus-en","clear"],"acf":[],"_links":{"self":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb\/5170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/types\/kb"}],"version-history":[{"count":20,"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb\/5170\/revisions"}],"predecessor-version":[{"id":41243,"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb\/5170\/revisions\/41243"}],"wp:attachment":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/media?parent=5170"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb_category?post=5170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}