{"id":40947,"date":"2023-05-13T10:00:36","date_gmt":"2023-05-13T08:00:36","guid":{"rendered":"https:\/\/support.dsp-agrosoft.de\/kb\/artikel\/info\/remote-maintenance\/"},"modified":"2023-05-13T10:00:37","modified_gmt":"2023-05-13T08:00:37","slug":"remote-maintenance","status":"publish","type":"kb","link":"https:\/\/support.dsp-agrosoft.de\/en\/kb\/article\/info\/remote-maintenance\/","title":{"rendered":"Remote maintenance"},"content":{"rendered":"\n<div class=\"wp-block-group has-dsp-turquoise-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">If there are problems with the program and help is needed, remote maintenance can be started in the program. This offers an employee of dsp-Agrosoft the opportunity to access the device directly. However, this requires an identification number, in this case an ID and a password. The password is regenerated when TeamViewer is started. This is the only way to gain access. <\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eeeeee\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\"><li>Open <img decoding=\"async\" class=\"wp-image-2567\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/06\/Info.svg\" alt=\"\"\/> Info &gt; <img decoding=\"async\" class=\"wp-image-948\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/03\/Fernwartung.svg\" alt=\"\"\/> Remote Maintenance<\/li><\/ol>\n<\/div><\/div>\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eeeeee\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\" start=\"2\"><li>Confirm with YES<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"455\" height=\"360\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2021\/05\/TV1-1.png\" alt=\"\" class=\"wp-image-25088\" srcset=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2021\/05\/TV1-1.png 455w, https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2021\/05\/TV1-1-300x237.png 300w\" sizes=\"(max-width: 455px) 100vw, 455px\" \/><\/figure>\n<\/div><\/div>\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eeeeee\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\" start=\"3\"><li>Accept Disclaimer<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"477\" height=\"331\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2021\/05\/TV2.png\" alt=\"\" class=\"wp-image-25082\" srcset=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2021\/05\/TV2.png 477w, https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2021\/05\/TV2-300x208.png 300w\" sizes=\"(max-width: 477px) 100vw, 477px\" \/><\/figure>\n<\/div><\/div>\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eeeeee\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\" start=\"4\"><li>Provide the ID and password to the support agent on the phone<\/li><\/ol>\n<\/div><\/div>\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eeeeee\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"wp-image-2567\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/06\/Info.svg\" alt=\"\"\/> | Info<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"wp-image-948\" style=\"width: 26px;\" src=\"https:\/\/support.dsp-agrosoft.de\/wp-content\/uploads\/2020\/03\/Fernwartung.svg\" alt=\"\"\/> | Remote maintenance<\/p>\n<\/div><\/div>\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n","protected":false},"parent":32974,"menu_order":2,"template":"","kb_category":[],"class_list":["post post-type-kb post-view- post-scope-","status-publish","clear"],"acf":[],"_links":{"self":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb\/40947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/types\/kb"}],"version-history":[{"count":3,"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb\/40947\/revisions"}],"predecessor-version":[{"id":40950,"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb\/40947\/revisions\/40950"}],"up":[{"embeddable":true,"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb\/32974"}],"wp:attachment":[{"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/media?parent=40947"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/support.dsp-agrosoft.de\/en\/wp-json\/wp\/v2\/kb_category?post=40947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}